Delivering World-Class Technical Support Navtej (Kay) Khandpur, Lori Laub epub Delivering World-Class Technical Support Navtej (Kay) Khandpur, Lori Laub pdf download Delivering World-Class Technical Support Navtej (Kay) Khandpur, Lori Laub pdf file Delivering World-Class Technical Support Navtej (Kay) Khandpur, Lori Laub audiobook Delivering World-Class Technical Support Navtej (Kay) Khandpur, Lori Laub book review Delivering World-Class Technical Support Navtej (Kay) Khandpur, Lori Laub summary | #2079028 in Books | 1996-10-21 | Ingredients: Example Ingredients | Original language:English | PDF # 1 | 9.90 x.73 x7.52l,.0 | File type: PDF | 336 pages||13 of 14 people found the following review helpful.| One of the best books on technical support I have read!|By Linda Zarate|This is one of the most authoritative, information-rich books on technical support that I have read - and as a consultant who specializes in service delivery and problem management processes I have read many. It hits all of the critical success factors in designing, implementing and managing an effec|From the Publisher|Technical support is essential for any computer vendor, whether to answer application questions or to handle the problems that inevitably occur. This book will help any company develop a top-flight technical support department, offering guidel
A total guide to developing, managing, and marketing a world-class technical support organization
When shopping for computer hardware and software, one thing that every customer looks for is quality technical support. Written by two technical support experts, Delivering World-Class Technical Support tells you everything you need to know to plan, develop, market, and manage a top-flight technical support operation that wins and keeps customers.
Drawing upon the...
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